Effective Date: 2025.07.01
Thank you for choosing RecallGrid to assist you on your journey to learning Chinese. This Privacy Policy outlines how RecallGrid (“we,” “us,” or “our”) collects, uses, protects, and shares your information when you use our website (recallgrid.com), our mobile application (the “App”), and any related services (collectively, the “Services”).
Your privacy is important to us, and we are committed to protecting it. By creating an account or using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information in a few different ways to provide and improve our Services for you.
a) Information You Provide to Us Directly:
- Account Information: When you create a RecallGrid account, we collect personal information such as your first name, last name, email address, and a password. You may also provide a username. This information is necessary to create and secure your account and to sync your data across our Services.
- Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as your name and the contents of your messages.
b) Information We Collect Automatically:
- Learning & Progress Data: The core of RecallGrid is tracking your learning. We automatically collect data related to your study activity, including which flashcard decks you access, your progress on individual cards, review history, and study session durations. This is essential for the service to function and to sync your progress between the website and the App.
- Usage and Device Information: Like most online services, we collect standard technical information when you use our Services. This may include your IP address, browser type, device type (e.g., iPhone, Android), operating system, pages visited on our website, features used within the App, and timestamps of your activity. We use this information to maintain, secure, and improve our Services.
- Cookies and Similar Technologies: We use cookies (small text files stored on your device) to operate and provide our Services. For example, we use cookies to keep you logged in and remember your preferences. We may also use cookies for analytics purposes to understand how our Services are being used.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the Services: To create and manage your account, provide you with access to your decks and our blog, sync your learning data across platforms, and ensure the core functionality of our flashcard system.
- To Improve and Personalize Our Services: To understand how users interact with RecallGrid so we can enhance the user experience, develop new features, and fix bugs.
- To Communicate With You: To send you important service-related announcements (e.g., updates to our terms or features), respond to your support requests, and provide customer service.
- For Marketing Purposes: To send you emails and other communications about new features, content, or promotions that we believe may be of interest to you.
- For Security and Fraud Prevention: To protect the security of your account and our Services, and to detect and prevent fraudulent or unauthorized activity.
3. How We Share Your Information
We do not sell your personal information to third parties. We only share your information in the following limited circumstances:
- With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analysis, and email delivery. These providers are contractually obligated to protect your information and are restricted from using it for any other purpose.
- For Legal Reasons: We may disclose your information if we believe it is required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard encryption to protect data in transit and at rest. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Privacy Rights and Choices
You have certain rights and choices regarding your personal information. Depending on your location, these may include:
- Access and Update: You can access and update your account information by logging into your account on our website.
- Data Deletion: You may request the deletion of your account and the personal information associated with it by contacting us. We will comply with such requests, subject to any legal or operational retention needs.
- Communications: You can opt out of promotional communications at any time by following the unsubscribe instructions in those emails. You will still receive essential service-related emails.
6. Children’s Privacy
Our Services are not directed to individuals under the age of 13 (or a higher age if required by local law). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
hello@recallgrid.com